With amazing plugins and exceptional support, we guarantee an unparalleled experience taking your success to new heights with every click and celebrating your satisfaction!
Do You Know What Your Customers Really Think?
Stop guessing. Start measuring. Transform your helpdesk into a customer happiness machine with the most advanced WordPress Support Ticket Feedback system.
The Silent Killer of Support Teams
Imagine this: Your support agents are closing tickets every day. The queue is empty. Everything looks green on the dashboard. But behind the scenes, your customers are quietly frustrated. They aren’t angry enough to complain loudly, but they are disappointed enough to leave. This is the silent killer of growth.
Without a robust Customer Satisfaction (CSAT) loop, you are flying blind. You don’t know which agents are your superstars and which ones need coaching. You don’t know if your “solved” tickets are actually solved, or if the customer just gave up.
This is where the Ticket Satisfaction & Feedback for Awesome Support addon changes the game. It’s not just a rating plugin; it’s a complete quality assurance ecosystem designed to capture the true sentiment of your users at the exact right moment.
Data-Driven Decisions
Move beyond “gut feelings.” Use real Agent Scores and statistical data to reward your best team members and identify training needs instantly.
Premium Experience
With 10+ Visual Rating Styles (Emojis, Stars, Thumbs), you present a polished, branded experience that encourages users to click.
Boost Retention
A customer who feels heard is a loyal customer. Catch negative feedback early with Instant Supervisor Notifications and fix issues before they escalate.
But beauty is just the surface… Let’s dive into the intelligence engine. 👇
Stop Punishing Your Best Agents
Most feedback plugins use a simple average (Total / Count). This is flawed. One angry customer can ruin a new agent’s perfect 5-star record instantly. We fixed that.
❌ The Old Way (Simple Average)
Agent A has 1 vote of 5 stars. Average = 5.0.
Agent B has 100 votes of 4.9 stars. Average = 4.9.
Result: The system says Agent A is better, which is statistically wrong.
✅ The New Way (Bayesian Scoring)
We use Bayesian Average Mathematics—the same algorithm used by IMDB and Amazon.
It adds “weight” to the score based on the number of ratings. An agent with 100 positive reviews will rank higher than an agent with just 1 lucky review. Fairness guaranteed.
Seamlessly Integrated into Your Workflow
We didn’t just slap a rating box on a page. We engineered a feedback loop that feels native to Awesome Support.
The “God View” Dashboard
Manage your entire support team from a single, powerful screen. No more digging through database tables or CSV exports.
Performers List
Performers List
Trend Analysis
Rating Distribution
Data You Can Actually Trust
We built a “Fort Knox” around your feedback data. Say goodbye to spam, manipulation, and accidental double-clicks.
🛡️ Anti-Spam Protection
Worried about a bot or an angry user clicking “Bad” 100 times? Our intelligent Rate Limiting blocks repeated attempts from the same IP or user session instantly.
🔒 Tokenized Security
Every survey email contains a unique, encrypted 72-hour Token. This ensures only the actual customer can rate the ticket—not someone who forwarded the email.
⚖️ Anomaly Detection
The system automatically flags suspicious patterns, such as 5 negative ratings in 1 minute, protecting your agents’ scores from malicious attacks.
🕵️ Supervisor Oversight
Supervisors get a “God Mode” view to audit any rating. You can manually invalidate unfair ratings to keep your data clean and your team morale high.
Your Brand, Your Rules
Email Styling
Match your company colors effortlessly. Change the header color, button styles, and text directly from the settings panel. No coding required.
Role-Based Access
Decide exactly who sees what. Keep agent scores private to admins only, or make them public to gamify the workplace. You are in control.
Condition Logic
Set rules for when to ask for a comment. For example, force a comment only when a user gives a 1-star rating, so you know exactly what went wrong.
Ready to see the technical specs? Let’s look under the hood. 👇
Technical Masterpiece
⚡ High-Performance Architecture
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Zero Bloat: No external libraries, no jQuery dependency for the frontend. Pure, vanilla JavaScript (ES6). -
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Custom DB Table: Data is stored in a dedicated `wp_wpas_ticket_feedbacks` table, not `wp_postmeta`. Your site stays fast even with 1 million ratings. -
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Smart Caching: Heavy calculations (like Agent Scores) are cached using the Transient API to reduce database load.
🧩 Awesome Support Native
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Hook-Based: We use standard Awesome Support hooks like `wpas_close_ticket` to trigger events naturally. -
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Role Aware: Automatically detects your support agents based on Awesome Support roles (Manager, Agent, etc.). -
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Translation Ready: Fully localized with `.pot` files included. Compatible with WPML and Loco Translate.
// For Developers: Yes, it’s extensible.
Need to send data to Slack? Use our actions. Need custom roles? Use our filters.
do_action( 'wpas_feedback_received', $feedback_id, $data );
apply_filters( 'wpas_feedback_support_agent_roles', $roles );
Ready for the latest server environments.
Works with the new block editor and standard themes.
Almost there. Next: Real-world use cases that prove the ROI. 👇
Does It Actually Pay For Itself?
This isn’t just a “nice to have” plugin. It’s a revenue protection system. Here is how it saves you money from Day 1.
Prevent Customer Churn
A customer leaves because of one bad support interaction. Value lost: $100s or $1,000s.
Smart Agent Training
Stop wasting time reviewing random tickets. Focus training ONLY on agents with low scores.
Marketing Gold
“Our support team is rated 4.9/5 stars.” Use your aggregate data in marketing to close more sales.
Final Step: The FAQ & Call to Action. Let’s wrap it up. 👇
Frequently Asked Questions
Does this slow down my site?
Absolutely not. We use a custom database table and aggressive caching. The frontend script is less than 10KB and loads asynchronously.
Can I customize the email?
Yes! You can change colors, subjects, and headers directly from the settings. For advanced users, you can override the template file in your theme.
Does it work with Awesome Support free version?
Yes, it is fully compatible with both the Free and Premium versions of Awesome Support (version 6.0+).
Is my data safe if I uninstall?
By default, yes. We have a “Safe Uninstall” feature. If you want to wipe everything, you can check the “Delete Data on Uninstall” box in settings.
